Meet the experts who work
at the Centre for Strategic Communication Excellence.

Our people are the heart and soul of our business and share a passion for strategic communication excellence. 

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Adrian Cropley - Profile


A past global chair of the International Association of Business Communicators (IABC), Adrian Cropley is widely recognised as one of the world’s foremost experts and consultants in strategic communication. With a career spanning over 30 years, Adrian has worked with clients all over the world, including Fortune 500 companies, on major change communication initiatives, internal communication reviews and strategies, professional development programs and executive leadership and coaching.

At the IABC he implemented the IABC Career Road Map, kick-started a global ISO certification for the profession and developed the IABC Academy. Adrian pioneered the Melcrum Internal Communication Black Belt program in Asia Pacific and is a sought-after facilitator, speaker and thought leader. He has been a keynote speaker and workshop leader on strategic and change communication at international conferences in Canada, the U.S., Europe, Middle East, Malaysia, Singapore, China, India, Hong Kong, Thailand, New Zealand and Australia. He has received a number of awards including international Gold Quill Awards for communication excellence.

Adrian is a member of the Program Advisory Committee for the RMIT School of Media and Communication, and the IABC’s Career Roadmap Task Force. In 2020 he was named a Fellow of the IABC.

Sia Papageorgiou - Profile
Sia Papageorgiou FRSA, SCMP


Sia Papageorgiou is a multi-award-winning strategic communication leader on a mission to elevate the value and visibility of communication professionals and help them become trusted, strategic, and in-demand advisors. She’s bloody good at everything she does and that includes communication strategy, thinking, creating, producing, training, and mentoring anyone who believes communication professionals have the best job in the world.

Sia is a certified strategic communication management professional, a Fellow of the Royal Society for the encouragement of Arts, Manufactures and Commerce, and past president of the Victorian chapter of the International Association of Business Communicators (IABC). She’s also a past board director at IABC Asia-Pacific and is chair of the Global Communication Certification Council.

In 2020 she was named IABC’s Chapter Leader of the Year, and in 2021, IABC Asia-Pacific named her Communicator of the Year. Sia holds a Bachelor of Arts Media and Communications, a Graduate Certificate in Management, and a Diploma in Business Administration.

Helen photo with umbrella v 2
Helen Taylor


Helen Taylor – an IABC Gold Quill Award winner and evaluator with 20+ years international experience working across various communication disciplines and industries. She’s a strategist who also loves to write. It’s in her blood with a great uncle a poet and a father having a penchant for words. Helen is the person behind all our social media activity.

Helen has worked for several major corporations including Shell Australia, ANZ, Barclays, Cabrini Health and Energis (part of Cable & Wireless) – operating across cultures on complex issues including mergers/acquisitions and the precursor to the current pandemic, the Swine Flu (H1N1). She joined the CSCE from JAW Communication, a boutique communication agency with a focus on the not-for-profit sector including the Foundation for Rural & Regional Renewal and Philanthropy Australia.

Above all Helen loves to share knowledge and experience. She's passionate about her profession as evidenced by spending several years on the IABC Victoria Board including being President. She has a BA (Hons) degree in International Business Studies with French and a Post Graduate diploma in Marketing Communications.

Tilottama Pillai - Profile
Tilottama Pillai ABC


Tilottama Pillai ABC, is an accredited business communicator with over 12 years’ experience. Prior to joining Cropley Communication she worked as the Head of Communication and Sustainable Business at Unilever in Sri Lanka and has worked with Unilever in three other countries including India, South Africa and Malaysia. She also led Unilever’s Global Communication Capability.

Tilottama has worked on major change projects throughout her career including mergers and acquisitions and factory closures and has extensive experience in strategic internal and external communication including media relations, government relations, stakeholder management and employee engagement.

She holds a Bachelor of Arts in Political Science (Hons) and a Diploma in Public Relations.

Amanda Hamilton-Attwell - Profile
Amanda Hamilton-Attwell ABC, IABC FELLOW


Dr Amanda Hamilton Attwell was the first woman in Africa to be awarded a Doctorate in Communication Science. Over the last 34 years, Amanda has taught, coached and mentored thousands of communication professionals. She has worked with hundreds of organisations to demonstrate the value of strategic communication and has delivered significant business results for her clients.

Originally a journalist and a lecturer at the University of South Africa, Amanda has spent most of her career conducting communication and organisational research at the National Productivity Institute in Pretoria. In 2000 she started Business DNA as a communication and organisational research group. As her client base grew she extended her services to include training and implementation solutions.

She specialises in stakeholder research, measuring communication ROI, communication audits, communication structure, facilitation of strategic planning, communication professional development and the design and implementation of communication campaigns specifically to address absenteeism, unsafe behaviour and poor production.

She has served on numerous community and industry boards and committees. She was a board member of the Gauteng Chamber of Commerce and Industry for several years, is the past president of the Northern Areas Chapter and deputy president of the Africa Chapter of the International Association of Business Communicators (IABC).

Mary Hills - Profile
Mary Hills ABC, Six Sigma, IABC Fellow


Mary Hills is business principal of HeimannHills Marketing Group in Phoenix, a global consultancy that works with companies to develop, communicate, implement and evaluate change and growth initiatives. Her career has spanned more than 30 years with service at global brand name organizations in marketing, communication and leadership, including The First Wisconsin National Bank in Milwaukee, Federal Reserve Bank of Chicago, NiSource, Northern Trust, Center for Management Development and Whiteco Advertising Agency.

Mary serves as Adjunct Faculty in the Master of Science: Global Strategic Communication program at Loyola University Chicago, teaching organizational leadership and change management, communication ethics and law, corporate communication and the graduate capstone. She also serves as an MBA Visiting Professor at Keller Graduate School of Management.

She is a six sigma green belt and an Accredited Business Communicator through the International Association of Business Communicators (IABC). Mary was named the 2012 IABC Chairman Award recipient, recognizing her work in advancing global standards in organizational communication. IABC Chicago awarded her the 2015 Karen Utterback Award. In 2016, she was named an IABC Fellow.

Mary speaks national and internationally about marketing, communication, standards and practices and leadership and is published internationally.

In 2021, Mary was recognised with the IABC Rae Hamlin award as a member of the Career Roadmap Task Force that developed a Career Assessment tool, enabling communication professionals around the world to assess their practice excellence against the Global Standard of the Communication Profession.

Jane Mitchell - Profile
Jane Mitchell FRSA, IABC Fellow


Jane Mitchell is based in London. She is an independent advisor to organisations, global and local, public and private, with a particular focus on supporting them in developing and embedding values and ethics programmes. From Codes of Ethics to values-based leadership programmes, and guiding Executive Teams, Jane helps organisations to connect dots that may be apparently disconnected. These include Rolls-Royce plc, BAE Systems, BP, Tesco, Schlumberger, Serco, Meggitt, Airbus. She has served as a member of the International Association of Business Communicators International (IABC) Executive Board, is a Past President of the IABC UK Chapter and past member of the EMENA Board. She is also a founding Board member of leading engagement agency Karian and Box, also based in the UK and is a Faculty member of the Centre for Strategic Communication Excellence.

Paulo Henrique Soares - Profile
Paulo Henrique Soares ABC


Paulo Henrique Soares is the Director of Communication at IBRAM – the national entity that represents the companies and institutions that work in the mining industry in Brazil. Prior to that, Soares was Head of Corporate Communication and External Relations for Brazilian mining giant Vale S.A., where he worked for more than 21 years and was instrumental in building the communication department to cope with the company’s expansion from 9,000 employees in 1997 to 110,000 employees in 2016.

Paulo is also Director of Aberje, the Brazilian Association of Business Communication in Brasília and has served on the International Executive Board of the International Association of Business Communicators (IABC). He has won many awards during his career including: two Silver Dolphin Awards at the 2014 Cannes Corporate Media and TV Awards, first prize at the International Festival of Preventative Media, four IABC Gold Quill Awards and over 30 Aberje Awards, including Communicator of the Year in 2012 and again in 2015. PRovoke Media (formerly The Holmes Report) has included Soares on its annual Influence 100 list of the most influential in-house communicators around the world six years in a row from 2015-2020.

Sue Heuman


Sue Heuman is an award-winning, accredited authority on organisational communication, with more than 40 years’ experience in progressively responsible positions. Since cofounding Focus Communications in 2002, Sue has worked with clients to define, understand and achieve their communication objectives. She is a leader in elevating the communication profession worldwide.

Sue is a much sought-after executive advisor, focused on leading communication audits and strategies for clients in all three sectors. Much of her practice involves a strategic review of the communication function within an organization, analysing channels and audiences, and making recommendations. She also supports clients to implement these recommendations by creating strategic communication plans and providing expertise to enable their execution.

Sue has been a member of the International Association of Business Communicators (IABC) since 1984, which enables her to both stay current with, and contribute to, communication practices. In 2018, IABC named Sue a Master Communicator, the Association’s highest honour in Canada. In 2016, Sue received the prestigious Rae Hamlin Award from IABC in recognition of her work to promote Global Standards for communication. She was also named 2016 IABC Edmonton Chapter Communicator of the Year. In 2022 Sue Heuman was named an IABC Fellow – a career achievement designation for the industry. She is currently serving as the Chair of IABC’s largest region, Canada West.